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Staff Engagement Survey
 

Staff satisfaction and engagement is a management topic that has been widely discussed.  It matters most when organizations have to compete to keep the experienced and the talented, or when staff morale needs to be closely monitored so that performance at the individual and collective organizational levels could be maintained both before and after major changes, e.g., merger and acquisition, organization down-sizing, significant change in the corporate vision and mission due to the changing business context. Benefits derived from the staff satisfaction and engagement survey include informed decisions concerning performance and efficiency improvement, level of job tenacity, suitability of monetary and non-monetary rewards, corporate image, and early warning signals for most aspects of human resource management in an organization where people count. 

Theories concerning people’s needs, motivations and satisfaction can serve well as conceptual frameworks for this subject, but how related staff satisfaction is to actual performance is a matter worth detailed investigation and validation.  Because of its valuable multipurpose uses, staff satisfaction and engagement survey should be undertaken and results measured in a cautious way.  A good survey should be able to identify exhaustive causal effects concerning staff satisfaction, e.g. causal links between certain corporate activities and staff’s perception, or between staff satisfaction and staff performance. The minimum requirement is the answer, for each organization within its unique context, to the question of “what makes people tick?”

Once the elements contributing to staff satisfaction and engagement in an organization are clearly identified, we can then move on to details. A good survey should be able to reveal the real satisfiers and dissatisfiers, as well as the severity of the impact. Armed with this information, organizations can then turn their corporate good intentions into informed judgments and right action plans.
The same survey should be undertaken regularly to check whether previously planned activities yield expected results, such as improved staff satisfaction and morale. hence better performance, etc., and what is left to be done. The survey result renders more benefits if used in combination with other tools, e.g., performance statistics, staff/focus group interviews.

Don’t be tempted to resort to ‘cheap’ tools that merely list the ‘nice to haves’ which are not the real drivers, or you will be misled into less fruitful activities. If Frederick Herzberg is right, people usually express dissatisfaction towards certain job-and organization-related aspects the fulfillment of which does not lead to motivation, but keep silent on the others which are the real motivators. It is very important, therefore, to ask the right questions in a correct way, if scarce organization resources are going to be put to efficient use in addressing issues that really matter to your people.

PeoplePoll* - a questionnaire-based Staff Engagement Survey Methodology by Signature Solutions
 

 

PeoplePoll* is an integrated package of concepts, processes and tools that help organizations answer the following key questions:

  • What is the overall level of staff satisfaction and engagement our the organization?
  • What are the ‘drivers’ contributing to the overall staff satisfaction and engagement; and what are staff’s levels of satisfaction with each driver’s sub-dimension?
  • Which population groups are/are not content with which sub-dimension(s)?
  • Which factors cause satisfaction or dissatisfaction in which dimension(s), and how significant?
  • Which factors have a compensating or complementary effect on which?
  • How to put understanding and knowledge from the questions above to use in our organization?
     

PeoplePoll* - How does it differ?

It addresses meaningful issues that really deserve attention; no time and money wasted on fringe agenda;
It selectively identifies target groups, avoiding one-size-fits-all remedies that satisfy certain groups while upsetting several others;
It suggests ways and means to improve staff satisfaction and engagement level in a practical manner and that can be integrated into the organization’s on-going measures and plans;
It reports standardized scores that can be compared with subsequent survey results to measure effectiveness and impacts of activities undertaken;
A complete PeoplePoll* survey package includes the following:
  1. a briefing session on Staff Engagement Essentials;
  2. a survey questionnaire for the targeted population;
  3. a feedback report detailing the survey result and analysis; and
  4. a briefing cum discussion session for the organization’s management team on the survey results and the way forward.

Note: *Trademarks registration process underway 


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